Legal Documents
Privacy Policy
At Knowledge City Education, we are committed to protecting your personal data and using it transparently and securely. This policy explains what we collect, how we use it, and your rights.
Last updated: January 2025
1. Data We Collect
We may collect the following data from you when browsing the website or submitting an enrolment request: full name, mobile number, email address, date of birth (if requested), and enrolment details (academic stage, requested programme). When completing admissions forms, we may record additional information necessary to complete the enrolment process. We only request what is necessary to serve you and complete the admissions process.
2. Purpose of Use
We use your data to manage enrolment requests and track their status, to provide admissions guidance and school services, and to communicate with you about your requests, school events, or updates (including SMS or WhatsApp messages, if you have consented). We may use data in aggregated, anonymised form to improve our services and website experience. We are committed to disclosure or use only when required by law or regulation.
3. Data Retention
We retain your data for the duration of your relationship with the school and for the period necessary thereafter to meet legal or professional obligations (such as academic or accounting records). Once no longer needed, we delete or archive the data in accordance with our internal policies. You may request deletion or restriction of your data at any time, as described in the 'Your Rights' section below, subject to legal obligations that may prevent us from deleting certain records.
4. Sharing and Disclosure
We do not sell your personal data to third parties. We may share data with service providers who help us operate the website or manage enrolment requests and communications (such as email or messaging platforms), under agreements that require them to protect the data and not use it for other purposes. We may disclose data in response to a lawful request from a competent authority, or to defend our rights under the law.
5. Your Rights
You have the right to access the personal data we hold about you, correct any errors, and request its deletion or restriction of processing where permitted by law. To exercise these rights or ask any question about privacy, please contact us via the details published on the website (phone, email, or contact form). We will respond within a reasonable period, in line with our capabilities and the applicable legal framework.
6. Security and Contact
We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or alteration. Transmitting data over the internet is not without risk; we recommend not sharing sensitive information over unsecured channels. For any privacy-related enquiry or complaint, you may contact us via the same channels listed above. We take your feedback seriously and aim to respond clearly and in a timely manner.